Type of Shipping


In general, after receipt of payment, we dispatch tickets within approximately 5-7 working days. For some events, it may occur that the tickets are issued only a few days before the concert takes place, or that we only receive them from our partners a short period before. If you buy a ticket from us for such an event, we will let you know. If timely delivery to your desired address is not possible by mail, you may select an alternative shipping method. This allows, for example, to arrange delivery to a hotel or personal delivery on site. We want to make you aware that it is solely your responsibility to provide a correct shipping address and, where appropriate, to inform third parties of the delivery and to promptly receive it. Of course, it is possible to pick the tickets up directly from one of our offices or partner agencies. These are located in various European cities. Please contact our support if you would like to arrange this.

Tracking information

All letters will be sent by registered post. These are tracked so that you can always be informed of where your letter is at the moment. Once the tickets have been sent, you will receive a shipping confirmation via e-mail. This e-mail contains the Track & Trace Number with which you can see the current position of the letter via the appropriate shipping company. The Track and Trace number is also displayed in your personal account.

Shipping company

Shipping costs are always the actual costs. We work with different shipping companies in many different countries. Normally we send the tickets via UPS or a national shipping company. The tickets are always sent by registered mail. Please be advised that certain shipping companies will only deliver tickets in exchange for a signature. This contributes to a safer delivery and a higher level of insurance coverage.


Swiss events

  • Shipping by Swiss Post (A-Post Plus and Express Mond, delivery Mon - Sat the next day, delivery in the letterbox, electronic tracking) or UPS.
  • Tickets will be delivered from our office in Thoune.

Austria events

German events

Spain events

  • Delivery by Spain Post or Envialia.
  • Tickets will be delivered from our support in Barcelona or Thoune.

French events

Italian events

Rest of the World

  • Delivery for each country by national post or UPS.

  • Tickets will be delivered from our support in Thoune

Delivery fees

Shipment to

  • Switzerland CHF 6.00 / EUR 5.00 / GBP 4.00 per shipment
  • Europe Zone 1: GE, FR, ES, IT, GB, BE, DK, NL, LI, LU, SM,
    AD, FI, IE, NO, PT, SE
    CHF 8.00 / EUR 6.50 / GBP 5.50 per shipment
  • Rest of the World CHF 13.00 / EUR 11.00 / GBP 9.00 per shipment


  • Delivery guaranteed by 5 pm the following day.
  • Delivery of the shipment requires signature.
  • Delivery will, if necessary, be left with neighbours if the recipient is not home.
  • Mon-Fri delivery only.
  • Electronic tracking on the internet at UPS.
  • Liability for loss, damage or inappropriate delivery of up to CHF 130.00 per shipment.
  • In the event of unsuccessful delivery, the next day the shipment will be delivered once again the following day (delivery time and address selectable). Alternatively, the package may be collected the same day from 530 pm to 730 from a UPS office near you.

Collection at event venue

If prompt delivery is no longer possible, collection directly at the stadium can sometimes be arranged. Delivery takes place approx. 2 hours before the event and costs 10 EUR/CHF. Further information will be communicated to you via e-mail or by telephone.

Print at Home Tickets

A print at home ticket (also called an e-ticket, print@home or online ticket) is a ticket that is sent as a PDF file for free by e-mail. You can then easily print it at home and take it to the event. The barcode on your ticket is scanned prior to admission. A valid bar code entitles you to entry to the event. The bar code can only be used once. These are original tickets that were issued in this form by the organiser. For further information please consult our General Terms and Conditions.